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Terms & Conditions

MEJDI TERMS & CONDITIONS

Final Payment: PLEASE REFER TO YOUR GROUP-SPECIFIC CONTRACT FOR THIS INFORMATION.

Prices: Prices are per person and are based upon shared twin room occupancy (unless otherwise specified). In case of human or computer error, MEJDI LLC reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, and provide MEJDI LLC with a written cancellation within five days of the price increase notification.

Travel Insurance: Travel insurance is not included in tour prices. MEJDI LLC strongly recommends the purchase of a comprehensive travel insurance package, which covers health, lost luggage, trip cancellation, and trip interruption. Please note that we cannot accept responsibility for any losses or expenses, which you or any member of your party may incur as a result of failing to secure adequate coverage. We can recommend travel insurance companies upon request.

Passport and Documentation: Your passport must be valid for at least six months following your entry date to your travel destination. MEJDI LLC is not responsible for providing any travel documents to any of our destinations, including visas. It is the sole responsibility of the traveler to confirm with the consulate of each country visited regarding any necessary travel documentation/visas required to enter these countries.

Airlines and Air Tickets: Passengers are responsible for ensuring that MEJDI LLC has correctly spelled names for air ticket reservations. Due to newly introduced security measures, any name change, including minor spelling corrections, may require airline reservations to be canceled and re-booked. MEJDI LLC will not be held responsible for the denial of services by a carrier due to any name discrepancy. Subsequent name corrections will be subject to an airline re-booking fee of up to $300 per ticket. Air reservations are subject to availability at the time of re-booking. All airline tickets issued in conjunction with this tour are subject to air penalties per each individual carrier’s rules and regulations. In the case of tour cancellation for any reason, MEJDI LLC will not be responsible for refunds for airline tickets or change fees. This applies to retail purchases and those bought through an agent.

Airport Taxes and Fees: All airline tickets are subject to a variety of foreign and domestic government taxes, including but not limited to security charges, the September 11th Security Fee, airport facility charges, customs and immigration fees, inspection fees, and fuel surcharges. Taxes and fees are subject to change. Airport taxes and fees, which appear on the invoice, reflect taxes and fees that are applicable when the original reservation is completed. These taxes and fees may vary prior to airline tickets being issued. We reserve the right to amend the airport taxes and fees to reflect any changes prior to ticketing.

Baggage: Luggage is the responsibility of the passenger(s) and that of the airlines. For lost and/or delayed luggage claims, the passenger is responsible for notifying the airline directly. If travel insurance policy was purchased, all damages and/or losses must be reported at time of incident and documented in writing by local authorities for submission to the insurance company. As all airlines differ and restrictions change periodically, we recommend that you call the airline directly with questions about your baggage allowance. MEJDI LLC shall not be held responsible for any delay or damage to or loss of luggage and/or personal items.

Tour Itinerary: MEJDI LLC reserves the right to change the itinerary due to unforeseen circumstances. In all cases, MEJDI LLC will do its best to maintain the content of the tour. If the tour services as indicated by the itinerary cannot be supplied or there are changes in the itinerary for reasons beyond the control of MEJDI LLC, we will arrange for provision of comparable services. MEJDI LLC reserves the right to make changes in itinerary whenever MEJDI LLC deems it necessary for the comfort, convenience, and safety of participants at any time. No refund will be paid for unused services including but not limited to transfers, sightseeing, meals, hotel accommodations, entrance fees, and others that are listed in the tour program.

Meals: Meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included unless specifically stated.

Hotels Accommodation: Hotels will be provided in accordance with the itinerary. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations. All rooms are standard twin-bedded rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference, and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel’s management on a run-of-house basis. Triple rooms consist of standard twin beds plus a sofa/folding bed or cot for third person.

Not Included: The following items and services are not included in the price of the tour: Items of personal nature such as laundry, wines, mineral water, beverages, coffee, and tea; meals other than described in the tour details; any other service not described as included; passport and visa fees; and insurance.

Emergency Numbers: PLEASE REFER TO YOUR GROUP-SPECIFIC CONTRACT FOR THIS INFORMATION.

Documents: Your tour documents—including paper air tickets or e-ticket receipts, tour confirmation vouchers, and all other related information—will be sent approximately two to three weeks prior to departure provided full payments have been received.

Customer Service: All customer service issues and refund requests must be submitted in writing and received no later than 30 days after your return. Refunds are subject to a processing fee of $50 plus any hotel and/or supplier charges incurred. Airline flight cancellations and delays for any reason are not the responsibility of MEJDI LLC. Claims must be submitted directly to the airline. MEJDI LLC does not guarantee airline response.

 

STATEMENT OF RESPONSIBILITY

MEDJI LLC, Arlington, Virginia, and its employees act only as representatives of agents of the various air carriers, hotels, public transportation companies, and tour operators upon the expressed condition that they shall not be liable for any injury, damage, loss, accident, delay, or irregularities that may be occasioned either by reason of defect in any vehicle, or through acts of default of an company or persons engaged in conveying the passenger, operating contracted tour arrangements, or otherwise of any hotel proprietor or servant.

MEJDI LLC accepts no responsibility for loss, damage, monies, additional expenses due to common carrier cancellations, delays or changes, weather, sickness, injuries, strikes, war, quarantine, or other causes beyond their immediate and direct control.

In addition, MEJDI LLC relinquishes all responsibility for travel by any tour participants if that travel is prior to, during or beyond MEJDI LLC published tour dates. Enrollment in and payment for the tour constitutes your acceptance of the Terms and Conditions and Statement of Responsibility. The terms and conditions and statement of responsibility become a binding contract when your enrollment and payment are received and accepted by MEJDI LLC. This contract shall be governed by the laws of the state of Virginia.